Last Updated: 24 September 2026
At Kuku Toy World, we want you to have a satisfactory shopping experience. If there is an issue with your order, please contact us within the applicable return/replacement period.
Customers may request a return or replacement within 3–5 days of receiving the order, subject to the conditions mentioned below.
We recommend contacting us as soon as possible after delivery if you receive a damaged, defective, incorrect, or otherwise eligible product.
A product may be eligible for return or replacement in situations such as:
Wrong product received
Damaged product received
Defective product received
Missing item or part
Product materially different from the product ordered
Other issues approved by Kuku Toy World
For damaged or incorrect orders, customers may be required to provide photographs or videos of the product and packaging so that we can assess the issue.
To be eligible for a return or replacement:
The request must be made within 3–5 days of delivery.
The product should be unused and in its original condition, wherever applicable.
Original packaging, accessories, manuals, tags, and other included items should be retained where applicable.
The product should not have been damaged due to misuse, negligence, improper handling, or unauthorized modification.
Products that are personalized or specifically made to order may not be eligible for return unless they are defective, damaged, or incorrectly supplied.
Kuku Toy World reserves the right to determine whether a product qualifies for return or replacement based on the circumstances and applicable law.
Where a replacement is approved, Kuku Toy World may provide a replacement product subject to availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
If a refund is approved, the refund will generally be processed to the original payment method or through another suitable method depending on the payment method used and applicable circumstances.
The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank, or payment service provider.
For orders placed using our partial Cash on Delivery option, a ₹200 partial payment is collected at the time of placing the order.
The remaining applicable amount is payable according to the COD terms at the time of delivery.
If an eligible refund is approved, the ₹200 amount will be handled as part of the order payment and refund calculation, subject to the applicable return, cancellation, and refund conditions.
If the return or replacement is approved because Kuku Toy World supplied an incorrect, damaged, defective, or materially incorrect product, we may arrange or bear the applicable return shipping cost.
For other return requests, shipping or return charges may be applicable depending on the circumstances.
Returns may not be accepted where:
The return request is made after the applicable return period.
The product has been used, damaged, altered, or mishandled by the customer.
The product is returned without required accessories or packaging where these are necessary for the return.
The issue is caused by normal wear and tear.
The product does not meet the applicable return conditions.
Customers should contact Kuku Toy World as soon as possible if they wish to cancel an order.
Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to the delivery partner.
If an order cannot be cancelled because it has already been dispatched, the customer may need to follow the applicable return process.
Please contact us with:
Order number
Customer name
Registered mobile number
Product details
Reason for return/replacement
Photographs or videos where relevant
Our team will review the request and provide further instructions.
Kuku Toy World
SHOP NO 112A, Cycle Market,
Jhandewalan, New Delhi – 110055, India
Email: kukutoyworld@gmail.com
Phone: +91-9953666907
Landline: +011-41065934
Website: kukutoyworld.com
