Shipping & Delivery Policy

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At Kuku Toy World, we aim to process and deliver your orders safely and as quickly as possible.

This Shipping & Delivery Policy explains how orders placed through www.kukutoyworld.com,are processed and delivered.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, festive periods, or periods of unusually high order volume, processing may take additional time.

2. Delivery Locations

We currently deliver orders to locations across India, subject to courier service availability.

Some remote or restricted locations may have limited delivery availability.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

[3–7 business days]

Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, and other logistical circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected products, orders above a specified value, or during promotional campaigns.

Any applicable shipping charges will be clearly communicated at checkout.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information to check the status of your shipment through the applicable courier service.

6. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, additional conditions or charges may apply.

COD availability is subject to courier coverage, order value, location, and other operational factors.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Kuku Toy World will not be responsible for delivery delays or failed delivery caused by an incorrect, incomplete, or inaccurate shipping address or contact information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to incorrect information provided by the customer.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• Courier delays
• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• High order volumes
• Incorrect address or contact details
• Remote delivery locations
• Government or regulatory restrictions
• Other unforeseen circumstances

We will make reasonable efforts to assist you in case of a delivery delay.

9. Damaged Package

Please inspect the package when it is delivered.

If the package appears seriously damaged, tampered with, or opened, please contact us as soon as possible and provide photographs/videos of the package and product.

Such evidence may be required to process a damage-related complaint.

10. Undelivered or Returned Shipments

If an order is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or failed to accept the shipment, we may contact the customer regarding re-shipment.

Additional shipping charges may apply for re-shipment.

11. Contact Us

For questions regarding shipping or delivery, please contact:

Kuku Toy World
Email: kukutoyworld@gmail.com
Phone: 9953666907
Address: Shop No 112A, Cycle market, Jhandewalan, Delhi – 110055
Website: www.kukutoyworld.com